TERMS AND CONDITIONS

No one likes the small print.

While it might feel a bit time-consuming to read the fine print, we do believe it is the best way to manage expectations and avoid any surprises. Our terms of trade set out what we will deliver to you and what we expect from you. The last thing we want is a mismatch in understanding and a poor outcome for you, the client.

We believe in providing great service and we take pride in our standards. The terms of trade below serve as the criteria for all of the work we carry out. These terms override any agreements made in person, over the telephone, or in any other communication.

When you ask Radium Electrical to carry out work on your behalf, you agree to uphold your obligations under these terms of trade.

If you have any questions please contact us on our Mobile number 0421 398 333 or email us at info@radiumelectrical.com.au. If you are unhappy with the work we provide, or have any problems or comments, please let us know immediately. We will do our best to fix any problems right away. If you do not give us feedback or if you delay payment, it makes it difficult for us to put things right. 

We take pride in what we do and would love for you to use us again and tell your friends. You can be sure that we want you to get the outcome you are after, as much - if not more- than you do.

You can contact us the following ways:

Office Number

N/A

Mobile Number

0421 398 333

Text

0421 398 333

Email

info@radiumelectrical.com.au.

Facebook

Radium Electrical

Instagram

@radiumelectrical

Our Charges 

Description

Charge

Technician/Tradesperson

$150 for first hour, then $100 P/H 

Apprentice

1st Year Apprentice - $20 P/H

2nd Year Apprentice - $25 P/H

3rd Year Apprentice - $30 P/H 

4th Year Apprentice - $35 P/H

Labourer

$40 P/H

Vehicle Service Charge

$0.00 (N/A)

Call Out Fee

$0.00 (N/A)

After Hours Call Out Fee 

$100

Cancellation Fee (within 24 hours of job)

10% of total price of quotation 

Overdue Invoice Charge

10% of total price of invoice, if payment remains outstanding for over 7 days from the invoice due date

Monthly Compounding Interest Charge

10% monthly from the date of the first overdue invoice charge

After Hours Call Out Fee

We define our normal hours of business from 7.00am - 5.00pm Monday to Saturday. Work done outside of these hours is subject to an after-hours call out fee, as costed above

Parking Permits/Tolls/Paid Parking

If in the course of undertaking work for you, we are required to pay for parking or any other vehicle travel costs, these will be passed on to you.

Additional Travel to the Job Site

We allow up to 45 minutes travel time to your site. This cost is covered in the first hours labour. If we take longer than 45 minutes to travel to your job, the cost of this additional travel time may be charged to you. 

Additional Travel Back to Office/Workshop

In some circumstances, if your property is located outside of normal travel routes, you may be charged for the time it takes for the tradespeople to travel back to the office/workshop. If it is more than 45 minutes, you may be charged for the extra time it takes the tradespeople to reach their destination. We as a firm, believe that it is good practice to pay the tradespeople when they are travelling for more than 45 minutes. The exception to this is normal travel to and from home in peak motorway traffic. This condition usually applies to work outside of the city.

After Hours Work

If, in the course of a job, you ask us to do work which falls outside of normal working hours, (listed above) we will have to charge you additional fees at a rate of 50% on top of the normal hourly rate for all workers. If it has been arranged as a call-out, call-out fees will be applied. If not, additional fees will be applied to cover the overtime rates.

Cancellations/Rescheduling Appointments

• We are always happy to reschedule an appointment free of charge.

• If you need to cancel your appointment, please provide us with at least 24 hours notice.

• A cancellation fee may apply to appointments that are not cancelled within 24 hours of your appointment.

Payment

• For call-out jobs and emergency jobs, payment is due when the work is complete, unless we have made other arrangements. If you have been sent an invoice, payment is due as per the payment date on the invoice.

• Once your job is complete, you will be sent a final invoice by email. 

• Please let us know before work commences if you would prefer an invoice to be mailed to you, as our default communication is email.

Deposits

• Some jobs will require a deposit before work commences

• If a deposit invoice is sent and remains unpaid before the work commences, we reserve the right to halt work until payment is made. We also reserve the right to cancel the contract entirely, if payment is late or delayed.

Progress Invoices

• Progress invoices are claims for work done on site, before the entire job is completed. This covers labour and materials for work done to date. The cost of materials and the amount of time spent on your job will dictate whether you will be sent progress invoices.

• As part of our agreement, you accept to pay these progress invoices when they are due. You understand that you cannot withhold payment for any reason. 

•  If for any reason work has paused on your job, you can request an invoice to settle the account by calling the office.

• We reserve the right to stop work if progress payments have not been made.

Discounts 

• Discounts applied to your account are administered at our discretion.

• Discounts may be revoked and the full amount may be charged to you if an invoice remains unpaid for more than 20 days or any other agreed date.

Disputed Invoices

• If you need to discuss any aspect of payment, please contact us immediately.

• If you are dissatisfied with the invoice, it is your responsibility to contact us immediately. 

Unpaid Accounts 

• If payment remains outstanding for over 7 days from the invoice due date a late fee of 10% of invoice total may be added to your account at our discretion.

• We reserve the right to charge 10% compounding interest on a monthly basis for overdue accounts.

• Debt Collection costs may be added to invoices that remain outstanding for over 20 days from the due date.